We guarantee you will be satisfied with your purchase. If for any reason you are unhappy, get in touch with us and we will do what we can to fix the problem. Each piece is handmade by Cole, who is only human after all. We guarantee the stones are real, fine quality mined gems, and the workmanship. If anything happens to the piece and it needs repair within a year of purchase, return it to us for a free repair. After that time, we will repair the piece with a small and reasonable charge. If you just don't like the piece, then return it within 7 days for a refund of your purchase price.